PlusClub FAQs

Click through from the Team Benefits page or visit wowclub.org.au

If you are a new member select ‘Register’ and follow the prompts.

If you are an existing member, select Login and fill in your member number and password. (Existing WOW Club members are now PlusClub members and will only need their member number (employee number) and password to login. Exactly the same as logging in to the WOW Club website.)

eVouchers once purchased will be delivered to your nominated email address and also to the My Account - eTicket/Coupons tab, they can be viewed on your mobile or printed if required for presentation at the cinemas. Please allow up to 10 minutes for the tickets to be delivered to your email or to show in your My Account / eTicketcoupon tab on our website - however please choose carefully as all eVoucher purchases are non refundable. Plus use the Filters to select either Physical or E-Vouchers - these appear as a drop down called "FILTER" on your mobile device or "Category" in the left-hand column on a Desktop/Laptop Computer.

Your membership number is the same as your payroll ID

If you forget your password, you can click on “Forgot Your Password” button on the sign in page or alternatively call PlusClub on 1300 796 293

Visit the website: wowclub.org.au

Call us on 1300 796 293 (Monday to Friday 8:30am to 5:00pm AEST)

Email us: plusclub@woolworths.com.au

Start a chat via the website (Monday to Friday 8:30am to 5:00pm AEST)

Follow us on social media - Facebook and Instagram

Our website is accessible 24/7 and many of the tickets available on the site are available as e-tickets. Check the product details to confirm.

If you want to call us or drop in and ask us a question, we are open from 8.30am - 5pm AEST, Monday to Friday excluding public holidays.

We have two support offices. One at our VIC Head Office in Mulgrave and one at Norwest in NSW.

Updating your registered details is easy with PlusClub and depends on what device you are using. On a mobile or tablet click the profile icon and select My Account > Account Information, on a Laptop or Computer hover your cursor over your name in the top right-hand corner and select My Account > Account Information (note that you must be logged in to access this feature). Here you can update your Name, Preferred Name, Gender, Mobile and Email Address, once you have made your change press Save. For any further assistance please contact Member Services by phone on 1300 796 263 or email plusclub@woolworths.com.au or using Live Chat (business hours only).

This will depend on your employment with Woolworths Group or membership to the 25 Year Club.

No. That's the great news, membership is free for current Woolworths Group Limited team members! If this is not you, membership will depend on your employment with Woolworths Group or membership in the 25 Year Club.

This will depend on your employment with Woolworths Group or membership to the 25 Year Club.

We hope so, when PlusClub rolls out in the next few years.

Yes, all current Woolworths Group team members can join

Friends and family cannot join PlusClub unless they are also a Woolworths Group Team Member.

If you had 12 months of continuous employment with Woolworths Group, you can join PlusClub by paying an annual fee. See 'Past Employee' at the bottom of this page.

No you don’t but some events or activities may have age restrictions. Please check these details when purchasing.

If you have been employed for longer than 12 months, you can keep your membership by paying an annual fee

There is no change to the process of cancelling your PlusClub membership. When logged in, view your Dashboard. You will see a "Cancel Subscription" option on the left hand side of the screen. 

We operate within the Woolworths Group privacy policy. Your personal information is only accessible to those with specific permission to view it. We will not share your details without your explicit permission. Please see Team Benefits page for details of this policy teambenefits.woolworths.com.au

Please click http://www.wowclub.org.au/privacy-policy/  to read WOW Club’s privacy policy.

No

The PlusCard is the all-in-one Team Benefits card that includes the benefits of your current Everyday Rewards card and PlusClub membership. Please contact Team Benefits about your card.

The PlusCard is the all-in-one Team Benefits card that includes the benefits of your current Everyday Rewards card and PlusClub membership. Please contact Team Benefits about your card.

Yes, we send occasional texts to let you know about our latest specials, so you don't miss out.

No. Please contact Team Benefits for all questions regard your PlusCard.

WOW Club joined Woolworths Team Benefits to provide FREE access for all Woolworths Group team members. It still includes the same great benefits and more. 

PlusClub is still powered by WOW Club but it is now part of the Team Benefits program.

No. We are a business of Woolworths Group.

Yes PlusClub powered by WOW Club will remain a NFP.

The WOW Club Dollar program has been discontinued. However as of August 1, 2018 you will be allocated your owing WOW Club Dollars in the form of a Woolworths eGift Card. Please click here to claim your owing dollars or call us to be notified of your balance.

Not at this time.

This will depend on your payment method. Please call PlusClub Member Services on 1300 796 293 (Monday to Friday, 8:30am to 5:00pm) to discuss further.

The WOW Kindness program has been discontinued.

The Flowers and Baby Gifts program has ceased. You will need to get in contact with your store manager or the cash office in your store.

Yes you can through the PlusClub Thankyou progam or as a store order

This depends on the type of freight you have chosen. Please refer to My Orders once you log in to wowclub.org.au and you will be able to see the status of your order. If you have ordered an e-ticket, this will be located in ‘My Account ’ under ‘E-ticket/Coupons’ you will also receive this via email (allow up to ten minutes delivery time).

We do have the option of e-tickets or e-vouchers wherever possible. However, not all products have this option so please check the product details before your purchase.

Your e-vouchers will be sent to your registered email address attached to your PlusClub account and can also be found in 'My Account' under E-ticket-Coupon. You are able to change you email address in 'My Account'.

Once you select the e-voucher link from your email, select the safari (Compass) icon on the bottom right of the screen, then select Open in Browser to view your voucher. The e-voucher can also be opened from your My Account on our website from the e-ticket-coupons tab.

At the moment, this is not being offered

PlusClub will still have sale events. Stay tuned for details.

Yes

Please visit the website to view the prices of all our products. If you are having any issues, please call Member Services on 1300 796 293.

Yes